Listening to our school community
At the Valley, we take pride in listening to feedback from all of our stakeholders and acting on such feedback where it is in the best interests of our pupils and the running of our school. In the limited circumstances where our parents are unhappy and wish to file a complaint, we ask that our Complaints Policy and Procedure is followed to ensure that any complaint is dealt with appropriately.
Parental Queries
There are some instances where parents may have a query rather than a complaint. Please be assured that if any parent or carer has a query regarding any aspect of the school, then we would welcome that these queries are initially asked to your child’s class teacher. There may also be circumstances where queries can be lodged at our school office, e.g. checking the times of an after-school club, etc. In the first instance, we would hope to resolve parental queries at class teacher and/or office level. Our school contact details can be found on our Contact Us page.
Making a complaint
The vast majority of concerns can be resolved informally. There are many occasions where the class teacher, office staff, or the Head Teacher, can resolve concerns straight away. It is in everyone’s best interests that complaints are resolved at the earliest possible stage. Complainants must feel able to raise their complaint with members of staff without any formality, either in person, by telephone or in writing. This allows staff to establish whether a person is asking a question, expressing an opinion or making a complaint.
Our Complaints Policy & Procedure can be viewed under ‘Related Documents’ on this webpage.
